A DoubleCheck Customer Success Manager (CSM) is responsible for supporting client relationships to drive value, support program deliverables, and promote client retention and loyalty.

The CSM is a member of the client management team. The client management team also includes a managing partner, analyst, and editor.

Core responsibilities: 

  • The CSM supports a DoubleCheck Managing Partner by leading program management and administration activities for three to five DoubleCheck technology clients.

  • Day-to-day responsibilities include:
    • Executing client engagement and communication plans
    • Managing database of interview leads (update, organize, and report)
    • Executing interview recruiting and scheduling campaigns (email and phone outreach)
    • Managing research-based editorial workflow
    • Participating in regular client update calls
    • Handling client questions and requests
  • Project-related responsibilities: DoubleCheck programs include many data-driven deliverables. The CSM participates in:
    • Requirements gathering
    • Mapping and tracking project milestones
    • Providing project updates
  • Data preparation:
    • Organize survey data in preparation for analyst review and analysis
    • Conduct focused data gathering efforts in support of regular client updates

Core skills:

  • Positive, no-limits mindset
  • Strong organizational skills and attention to detail
  • Strong customer service and communication skills
  • Focused and goal-oriented
  • Team-player

Technical skills:

  • Strong technical aptitude and ability to quickly learn software programs 
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Experience with Customer Relationship Management and Marketing Automation software is a plus

Educational requirements:

  • Bachelor’s degree