The software as a service (SaaS) model has flourished in recent years due to high adoption, lower initial costs, painless upgrades, and seamless integrations. The model has opened the door for new, more nimble providers to enter the market and threaten the status quo. In addition, empowered users now have the ability to more easily switch providers, if they’re dissatisfied in any way. Often, the non-renewals come as a surprise to the account team, who had been sure that the client relationship was stable. The challenge is that many organizations do not have a mechanism in place to gain a true understanding of why some organizations renew while others do not.
Acting as an independent auditor, DoubleCheck helps organizations reduce the uncertainty associatedwith the renewal process.